IT Outsourcing India

NEW DELHI: Bharat Sanchar Nigam (BSNL) plans to outsource the management and maintenance of its towers and cable networks as the state-owned telecom operator looks to compete more effectively with private rivals such as Bharti Airtel and Reliance Communications that dominate the booming industry, and unlock the value of its assets.

BSNL plans to outsource more than 50,000 towers and over 1 lakh km of optic fibre cable, two executives with the telco told ET. The deal could be worth more than Rs 5,000 crore ($1 billion) over five years. The move is expected to face stiff resistance from about 3 lakh employees of the telco as it will impact close to 30,000 jobs.

The company plans to train and re-deploy a significant section of these employees to marketing roles, said these executives requesting anonymity. Most employees are expected to resist transfer to the rolls of the IT firms that win the outsourcing deal.

BSNL is in the process of finalising tender conditions for inviting bids for the contract, the executives said. The move will help BSNL unlock the value from its towers and passive infrastructure as the once-monopoly tries to play catch-up with private rivals, said BK Syngal, senior principal of consulting firm Dua Consulting.

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NEW DELHI: Hospital chain Fortis Healthcare has outsourced its IT systems and processes for all its hospitals to HCL Technologies for five years. The financial details of the deal was not announced.

As per the agreement, the HCL Tech will deploy Hospital Information Systems (HIS) & Enterprise Resource Planning (ERP) solutions to standardise operations across Fortis’ 28 hospitals in the country.

This deal makes Fortis the first healthcare delivery company in India to completely outsource IT applications and infrastructure management, Fortis said in a statement.

Shivinder Singh, MD , Fortis Healthcare said, ”IT forms the back bone for hospital operations and improved patient care. The system integration with high end IT infrastructure would result in enhanced performance and superior patient care.”

Source: http://economictimes.indiatimes.com/

Essar group company Aegis BPO today said it has acquired 80 per cent stake in Sri Lankan outsourcing company Ismart Timex for an undisclosed amount.

Aegis, through its holding company Essar Services Holdings, has acquired 80 per cent shares of Ismart Timex. The balance 20 per cent continues to be with its parent Timex Garments, Aegis said in a statement.

"Ismart Timex is one of the largest BPO service provider in Sri Lanka and we expect it to grow exponentially to more than double in voice and back office in the next one year. Aegis will now offer services from 35 delivery centres across the world," Aegis MD and CEO Aparup Sengupta said.

The acquisition, which would give management control to Aegis, would add 500 seats to the Essar company’s portfolio, the company spokesperson said.

This is the 14th acquisition for Aegis, after the company completed the take over of Australian BPO firm UCMS Group for AUD 54 million in August.

Ismart Timex provides back office and contact centre requirements in Sri Lanka with services in areas, including human resource profiling, training and quality assurance among others.

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Mphasis, a leading applications services, remote infrastructure services and business process outsourcing service provider, today announced that it will change its branding identity to become Mphasis an HP Company.

Mphasis continues to operate as an independent subsidiary of HP with its own board of directors. The company has seen stellar growth in its revenue with the growth of its business from HP as well as direct customers.

During the third quarter of fiscal year 2009. The Mphasis group, consolidated revenue was at Rs 1,105.6 crores and operating profit up by 132.8 per cent year on year.

Source: http://www.business-standard.com/