IT Outsourcing India

As banks continue to look at outsourcing most of their IT services, UK-based major Standard Chartered continues to have a large in-house IT team servicing close to 60% of its functions. While Citi is the only major bank to sell off its IT captives, the European bank has no such plans with its back-office Scope International based in Chennai, StanChart’s Group Head of Technology David Awcock says in an interview..

What percentage of StanChart’s overall IT spends is outsourced to third-party vendors and how much of it is to Indian IT vendors?

We have 6,000 employees in our IT team at StanChart across the world with a majority of them in India. We outsource approximately 40% of which close to 10% is to Indian vendors. Only a limited portion is outsourced as we have our own expertise to handle most IT functions. While data centre network services and desktop support services continue to be managed by third-party vendors, only a limited part of our software services is outsourced.

Will you increase outsourcing as it would help save costs further?

Firstly, we have never outsourced because of cost arbitrage. We look at the capabilities we have in Chennai and Kuala Lampur as value and not cost centres. Yes, these are challenging times and we are doing everything to ensure that we use this opportunity to increase efficiency internally. However, we will not be outsourcing any more than we already have. We have our own expertise in wholesale banking and payment systems, which we would not like to outsource to a third party as they would not value IT, the way we do.

How is it more cost-effective to develop your solutions in-house compared to outsourcing?

For our in-house developed core banking software platform we do not need to pay a vendor for licensing the application software. Charges usually consist of an initial licence charge (ILC) per country plus an annual maintenance charge (AMC) which is up to 20% per annum of ILC typically. In addition our software development from the outset has been based upon using JAVA and other open source tools to run in a Linux environment. This provides us with a low-cost development platform going forward and a cost-effective operating platform. For instance, we recently launched our own core-banking product in Chennai that has been released across 31 other geographies over the last five years. We will not want to give this up as we believe it is better than any other package or solutions present in the market.

Are you re-negotiating any of your current contracts? Do you see a drop in billing rates?

All our vendor contracts that are coming up for renewal will now be negotiated very keenly. Especially with desktop and network vendors. Now is a good time for us as customers are in a better position to bargain with vendors as there is some tough competition between vendors. Each one wants to do better than the other in the services offered. We are expecting a downward revision of at least 10% compared to the current bill rates.

How is your relationship with Indian vendors changing?

Vendors are willing to be more flexible now and it is easier to draw contracts. Indian vendors have been very much fixed on their US business and also maintaining high margins. This is changing. We never looked at Indian vendors for low costs, but for skills and niches we did not have. Earlier only the likes of IBM and EDS used to approach us with infrastructure services. But these days Indian vendors too are approaching us with these services and not just software services. We are having healthy discussions with them and are looking at contracts that add both value and are cost-effective for us.

Do you prefer to work with large vendors or are you open to working with the smaller ones too?

We have relationships with large vendors in India which are satisfactory. We are willing to talk to smaller vendors as they are more flexible and have new ideas. If the smaller guys have the expertise in niche areas like financial markets and it suits our needs, then we would be very much interested. But we prefer to work with fewer vendors. Currently we are working with about three large ones and 10-11 smaller vendors.

Source : http://economictimes.indiatimes.com/

US software outsourcing company CSC, one of the world’s largest IT outsourcing firms, said yesterday it will launch a new delivery center in China as the global financial crisis may force more Western companies to outsource their business to the country.

Michael Laphen, chairman and chief executive officer of CSC, said the financial turbulence would force more companies to outsource their business in pursuit of lower operating costs, thus creating more opportunities for outsourcing companies.

"Outsourcing will increase in difficult times as the financial crisis pushes companies to become more cost effective," said Laphen. "We expect further robust growth from China."

CSC’s new delivery center, located in Tianjin, will open next spring.

It will serve both CSC’s domestic and multinational clients in China and will have 500 employees within the next three years.

But Laphen declined to say how big its investment is in the new China facility.

Although the financial crisis has had a major impact on most of the world’s economy, CSC remains optimistic about economic prospects in China.

It said the country’s manufacturing and financial companies, which are two major customers for CSC in China, will continue to grow at a rapid speed.

During the past decades, multinational have been transferring non-core business to countries like India and China to reduce costs.

But as labor costs continue to rise in China, outsourcing companies in the country have been striving to go up the supply chain and earn money with more value-added services.

Lin Zheying, deputy director of foreign investment administration department under the Ministry of Commerce, said at an industry forum on Monday that the economic turmoil provided a good opportunity for China to develop outsourcing in service sectors, as many US financial institutions may have to outsource their business.

According to the ministry, the value of foreign contracts of Chinese outsourcing companies reached $1.9 billion in the first eight months, up 17 percent from the same period last year.

CSC entered the Chinese market in 1991 and now has around 300 employees in the country.

It has offices in Beijing, Tianjin, Shanghai and Guangzhou.

Globally, CSC has approximately 90,000 employees and reported revenue of $17.1 billion for the 12 months ended July 4, 2008.

Source : http://www.chinadaily.com.cn/ 

MANILA, Philippines — In its bid to cater to the growing demands in the global outsourcing industry, information technology services outsourcing firm Pointwest Technologies has opened a second delivery center in the Philippines, an executive said.

The new operations of the Filipino company Pointwest Technologies will be located at the UP-Ayala Techno Hub in Diliman, Quezon City.

The new center will have 480 seats in a 2,600-square-meter facility.

“Operating two sites will allow us the opportunity to enhance our processes and tools for more collaborative project development work across multi-sites,” said Pointwest Technologies president Beng Coronel.

The UP-Ayala Technohub in Diliman will also serve as mirror operation – as part of a disaster and business recovery plan — of the company’s Makati office.

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